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Job Emptiness: Buyer Service Assistant (Net) at Magee Clothes

Magee is a fifth-generation Irish household enterprise with over 150 years’ expertise designing, weaving and tailoring luxurious materials and high-quality clothes based mostly in Donegal City.  The Firm contains manufacturing, wholesale, retail and e-commerce companies and is multi-channel.  We provide way of life collections throughout Males, Ladies, Dwelling & Equipment by way of our shops in Donegal and Dublin, by way of many unbiased retailers and from our personal web site – www.magee1866.com.

We want to recruit a Buyer Service Assistant to deal with on-line gross sales and after-sales-service who will present distinctive requirements of customer support.  Based mostly in our Warehouse facility in Donegal City, it is a assorted and fascinating position and no two days would be the identical.

Key tasks are:-

  • Processing buyer orders and responding to queries from wholesale and net clients by telephone, e-mail and LiveChat.
  • Coping with net returns, refunds, cancellations, exchanges and collections with the target of changing a return/refund request right into a sale.
  • Organising net and different despatches utilizing numerous courier providers.
  • Sending out order confirmations and invoices and organising buyer credit as applicable.
  • Operating and circulating evaluation reviews on net gross sales utilizing the in-Home software program system.
  • Liaising with the E-Commerce Supervisor on any web-related points, ie lacking imagery or incomplete info.
  • Organising inventory transfers for images shoots and requests for transfers between the Magee shops.

Key necessities are:-

  • The flexibility to seek out options to customer support queries that are passable for each the client and the corporate and to have the ability to comply with all communications from the client by way of to a passable conclusion while offering an distinctive commonplace of customer support.
  • Laptop literate with a superb working information of Excel and the flexibility to rapidly learn to use a wide range of in-Home methods.
  • The flexibility to make use of one’s personal initiative while being an integral a part of a vigorous and pleasant Buyer Providers Group.
  • Glorious communications expertise, each verbal and written and a pleasing phone method.
  • Some expertise working in a customer support position.

It is a full-time position providing 39 hours per week, Monday – Friday.  Some extra hours could also be required throughout peak seasons.  Advantages embrace aggressive charges of pay, retailer low cost, free parking, a beneficiant workwear allowance and Firm pension scheme after a qualifying interval.

Please submit your cv to Ann Harley – [email protected].  Observe that we’ll solely be responding to shortlisted candidates.


Job Emptiness: Buyer Service Assistant (Net) at Magee Clothes was final modified: September twenty eighth, 2023 by Rachel McLaughlin